November 21, 2017
Berlin, Vienna, Frankfurt, 21st November 2017 – Quarton International advised Ardian on the acquisition of the Competence Call Center Group CCC from Silverfleet Capital.
After having advised the founder of CCC on the sale to Ardian in 2009 and Silverfleet Capital on the acquisition of CCC from Ardian in 2013, Quarton is now involved in the change of ownership of CCC for the third time in this current transaction.
The stake in CCC is held via the Ardian Expansion Fund IV. The parties have agreed not to disclose the financial details of the transaction, which is still subject to approval by the antitrust authorities.
CCC offers customer care and BPO solutions at the highest level at 18 locations in eight countries. With regard to incoming calls, outgoing campaigns, written customer communication via e-mail, chat and social media as well as back office activities, CCC draws on almost two decades of experience. Since 1998, CCC has been distinguished by its high-quality, internationally certified and award-winning BPO services in 28 languages for global top brands on the European market, from several industries, international growth and continuous and strong commitment to the BPO industry.
From 2009 to 2013, Ardian was involved in CCC via AXA Expansion Fund II and supported the fast-growing company in implementing its international expansion strategy. CCC plans to further expand its leading position in the German-speaking region and, as one of the last independent European providers, to play an active role in further consolidation of the market for BPO services in Europe. CCC has set the goal of entering new geographic markets and expanding its range of services in order to further expand its business with existing and new customers.
Marc Abadir, Managing Director, Ardian, about the renewed cooperation with CCC: “Building on our very positive experience, we are looking forward to supporting the CCC team once again in the continuation of its success story. We are convinced that CCC, as a leading quality provider, will continue to benefit from the ever faster changing communication habits of consumers and the increasing importance of customer dialogue in brand building.”
CCC was founded in 1998 in Austria and is headquartered in Berlin. With more than 5,500 employees, the company offers high-quality BPO solutions in 28 languages and services more than 80 customers in Europe. Its 18 locations in eight countries are located in the DACH region, Eastern Europe, Turkey and France. CCC’s range of services includes social media monitoring, up- / cross-selling, complaint management and technical support. The company’s solutions cover a wide range of communication channels from telephone, e-mail to chat and social media.
Ardian was founded in 1996 by Dominique Senequier, who still runs the company today. As an independent investment company, Ardian currently manages assets of approximately US$66 billion for its investors from Europe, North America and Asia.
Ardian has a global network of around 470 employees in twelve offices in Paris, London, Frankfurt, Milan, Madrid, Zurich, New York, San Francisco, Beijing, Singapore, Jersey and Luxembourg. For its 610 investors, Ardian offers a wide range of alternative asset classes: Ardian Direct Funds (Ardian Mid Cap Buyout, Ardian Expansion, Ardian Growth and Ardian Co-Investment), Ardian Funds of Funds (fund-of-funds: primary, early secondary, secondary), Ardian North America Direct Buyout, Ardian Infrastructure, Ardian Private Debt, Ardian Real Estate and Ardian Mandates.